8 Tips on Self-Service You Need to Know Today
Self-service solutions have become more and more the choice of companies that want to optimize their services. If you’re looking to build customer loyalty and make your services more agile and efficient, Self-Service Terminals are the way to go. If you are thinking of joining the system or if you already have it, check out eight tips that we have specially separated for you that will help you to take advantage of all the potential that this type of system offers.
Have your services available at any time of the day, any day of the week. With Self-Service Terminals this is possible. Whether it is to serve your customers outside of business hours or to relieve tension during peak times, Terminals are the right choice to ensure your customers can count on your services whenever they need them.
This shows that you care about being available as the customer needs, which helps in customer loyalty.
Waiting in long queues can cause dissatisfaction. Self-Service Terminals speed up service and, consequently, reduce queues at counters. The more agile and efficient the execution of your services, the more satisfied the customer will be!
#3 Reduce operational costs
Attendance in less time, for a greater number of people, and with a lower rate of errors. In addition, it is possible to direct the teams of counters to other activities, increasing productivity.
#4 Have a simple and intuitive interface
If the goal of Self-Service Terminals is agility and efficiency, it is crucial that the customer finds what they are looking for in a few touches on the screen. Therefore, opt for a customized interface, making your services available in a clear and intuitive way, in a way that facilitates access to services and information. Some examples are: Touch Screen, Smart Card Dispenser, Smart Card Reader, Credit Card Payments, Debit Card Payments, Payments with Banknotes and Coins. Machines that contain both Printer and Barcode Reader also make the service more efficient.
In this way, the chances that customer is always satisfied are increased.
#5 Customize the Terminal with your brand
Your brand is your business card. That is why it is fundamental that there is a visual standardization, with the brand identity applied in an attractive way in the Self-Service Kiosks.
#6 Use quality materials
Most Self-Service Terminals are located in places with large traffic. Therefore, it is important that they are resistant. Terminals with steel frame provide more durability and safety.
#7 Track your results and get better every time
Monitor the operation of your Terminals and observe the results to understand which solutions are working and possible improvement points. Remote management tools make it easy to manage and allow you to access Terminal settings and reports at any time of the day and from anywhere.
#8 Talk to a Specialist
To learn more about Self-Service Terminals and answer any questions, talk to a specialist and see what is the best option for your business. Imply® specializes in Self-Service Technologies and has a complete portfolio with solutions that prioritize safety and quality.
To learn more, visit: https://www.imply.com/engb/self-service-terminals/.